End2End Support is available 24x7, excluding client holidays. Restoration of service after catastrophic events such as fires, storms, earthquakes, or accidental damage shall be on an around-the-clock basis. (24 hours a day/7 days a week). Note: If the client so chooses to have the solution hosted onsite at their facility, then full as well as incremental backups for the application and data must be performed at the intervals defined by the client and is the sole responsibility of the client to ensure they are |
